Information We Collect

When you interact with CloudAdvnce's educational services, we collect information that helps us provide better learning experiences. This includes details you share when creating an account, enrolling in programs, or contacting our support team.

• Personal identification information including name, email address, and contact details
• Educational background and professional experience for course recommendations
• Payment information processed through secure third-party processors
• Learning progress data and course completion records
• Technical information about device and browser usage for platform optimization

We also collect information automatically when you use our website, such as IP addresses, browser types, and pages visited. This helps us understand how students navigate our platform and where we can make improvements.

How We Use Your Information

Your information serves several important purposes in our educational mission. We use it to personalize your learning experience, communicate about your progress, and ensure our platform meets your needs effectively.

• Delivering educational content and tracking learning progress
• Processing enrollments and managing payment transactions
• Providing customer support and responding to inquiries
• Sending course updates, announcements, and educational resources
• Improving our platform based on usage patterns and feedback
• Ensuring platform security and preventing fraudulent activities

Data Sharing and Third Parties

CloudAdvnce works with selected partners to enhance your educational experience. We're careful about who we share information with and always ensure these relationships benefit your learning journey.

Payment processors handle transaction data securely, while analytics services help us understand how to improve our platform. We never sell your personal information to advertisers or marketing companies.

• Secure payment processors for handling enrollment fees and transactions
• Educational technology partners who provide specialized learning tools
• Analytics services that help us improve platform performance
• Customer support platforms for managing student inquiries
• Legal authorities when required by Taiwan law or legal process

Data Security and Protection

We implement multiple layers of security to protect your information. Our technical team regularly updates security measures and monitors for potential threats to ensure your data remains safe.

All sensitive information is encrypted during transmission and storage. Access to personal data is limited to authorized staff members who need it to support your educational experience.

Data Retention

We keep your information only as long as necessary to provide educational services and comply with legal requirements. Course completion records may be retained longer to verify certifications and maintain educational transcripts.

• Active account information is maintained while you remain enrolled
• Course completion records kept for certification verification purposes
• Payment records retained according to Taiwan tax and business regulations
• Marketing preferences stored until you opt out or request deletion
• Technical logs automatically deleted after defined retention periods

International Data Transfers

Some of our educational technology partners and service providers operate outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards protect your information according to local privacy standards.

These transfers occur only when necessary to provide our educational services, such as accessing cloud-based learning platforms or processing payments through international payment networks.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve your browsing experience. These small files help us understand which features are most useful and how we can better serve our educational community.

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for invasive tracking or selling data to third parties.

Changes to This Policy

We periodically update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students through email and post updates on our website.

We encourage you to review this policy occasionally to stay informed about how we protect your information. Your continued use of our services after policy updates indicates acceptance of the revised terms.